Channels
- Developed Agent and Customer Journey Flows for Learn, Buy and Get.
- Created Requirements and tested Channel UIs for Inbound Sales Agents, Customer Service Agents and Retail Store Agents.
- Developed device store User Interface enhancements and device financing flows.
- Created sales scripts, device eligibility checks, fraud checks, internal liability checks and external credit checks.
- Served as Mobile Product Managers for new BSS/OSS platforms, new 5G services and eSIMs.
- Developed new product catalog attributes and populated product data to support hundreds of device models.