Operating Support System (OSS)
- Mapped Retail Plan and device requirements to Network Plans and features.
- Managed projects to automate the detection of SIM changes, notify customer and agents to deter fraud, and reconfigure network provisioning to support 4G to 5G and iOS to Android device swaps.
- Managed the launch of eSIMs for hundreds of iPhone and iPad SKUs
- Developed advanced self-service tasks including Apple eSIM swaps, upgrades and conversions.
- Served as Architects, Capacity Managers and Release Managers for network back-office platforms.